DON'T BUY BOTZAM BACKUP and DON'T SHOP AT PALMGEAR
I USED to be a big fan of both of these folks, but since they mistreated *my own mother* so badly, refused to answer any email and basically have stolen money without delivering the goods, all I can say is spare yourself the agony and wated money and time of dealing with these folks and shop elsewhere. MyTreo.net has been good so far. Let me know if anyone else has been mistreated by these guys and maybe we can have some sort of legal action brought against this theft.
-----Original Message----- From: fredlet Sent: Tue Nov 14, 2006 10:49 am Subject: re: fredlet Contact - Automatic Reply
I still have no reply from you and no reply from the developer. You have lost my business, and I will be letting my readers know of your unethical business practices. Fredlet
-----Original Message----- From: software-orders@palmgear.com Sent: Mon, 23 Oct 2006 14:03:50 -0700 (PDT) Subject: fredlet Contact - Automatic Reply
Dear fredlet,
Thank you for contacting PalmGear. We have received your request for assistance, detailed at the bottom of this e-mail, and are happy to assist you. Please note our hours of operation are: Monday - Friday during the hours of 8:30 a.m - 5:30 p.m. EST .
Please understand that there are many instances in which we cannot provide the best assistance and will help redirect you to the software developer or hardware manufacturer for faster service.
As you are waiting for a customer service member to address your concerns, or in the future, you may find many of your answers quickly and easily by visiting our Knowledge Base at http://palmgear.mykbpro.com which includes the most up to date Palm OS related technical support, tips and tricks and much more to get the most out of your Palm OS handheld.
Orders for physical products, such as a stylus, cases or handheld devices, are fulfilled by our partner, MobilePlanet. For information and assistance with your device and accessory orders, please visit http://www.mobileplanet.com/private/palmgear.
Thanks again for being a valued fredlet customer.
Regards,
fredlet http://www.palmgear.com
Company: fredlet County: United States
Comment: Hey guys, I have always recommended your site to people I have spoken to, but given the way my mother has been mistreated on one of her orders and the fact that she NEVER received any kind of a response from you or the developer (for Botzam Backup) and now her 30 bucks is wasted on a useless piece of software, I am not inclined to recommend you anymore. I will give you one last chance at a response, after that I will have to talk about my experience here on my reviews and correspondance and recommend someone else to buy software from... any chance at making this right?
Thanks, fredlet
1 Comments:
I presume that you purchased Botzam Backup from PalmGear and never received a registration code. The same thing happened to my husband in January. I recommended the program to him because I had purchased a few years ago and it works great. However, they never sent me a registration code either. PalmGear tried to help me fix the problem but I eventually got the code when I reached the developer by telephone. I thought this was an isolated incident and forgot about it when I suggested that my husband buy the program. He bought Botzam direct from their website. He has sent them numerous emails and we left a message at the number I found a few years ago. We also requested a refund. I plan to contact the Attorney General's Office in their state as this appears to be consumer fraud.
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